Sofitel Sydney Darling Harbour pioneering the digital guest journey

Sofitel Sydney Darling Harbour has launched a new self check-in experience for guests, strengthening its reputation as a leading innovator in the hospitality industry and delivering a seamless modern check-in process for guests.

A first for Sofitel hotels nationally, guests of Sofitel Sydney Darling Harbour can now check in, pay and receive their room key within minutes of arrival to the hotel through the new digital kiosk.

Owner of Sofitel Sydney Darling Harbour, Dr Jerry Schwartz, is excited to champion the evolution of the check-in experience.

“The self-service trend is leading the way to a future which prioritises convenience. We are investing in improved technology that enhances digital guest experiences. With the advancement in this process, we’re catering for travellers who are wanting a new revolutionised experience which is fast and efficient. However, this does not replace the traditional landscape of hotel processes where guests prefer a personal touch, which we love to deliver when checking guests in.” said Dr Schwartz.

General Manager of Sofitel Sydney Darling Harbour, Greg Brady, said: “Sofitel is ambitious to optimise the guest journey and a one touch digital experience does exactly that. We are fortunate that Dr Schwartz is open to trialing exciting new technology to enhance the guest journey for those travellers looking for a digital check-in.”

The self-service model and the convenience it implements extends to the in-room experience with Sofitel Sydney Darling Harbour implementing the Order Up platform. This platform allows guest to order in-room dining items through a QR code located bedside. With this technology in place, hotel employees are less transactional and can focus on establishing genuine connections with guests.

SOURCE: Sofitel Hotels and Resorts


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